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Training Provider Accreditation

According to the South African Qualifications Authority (SAQA), accreditation means that a person, a body or an institution has been certified as “having the capacity to fulfill a particular function in the quality assurance system set up by the South African Qualifications Authority.”

SETA accreditation can only be attained by a training provider if it successfully completes the stringent application process prescribed by a relevant SETA. SETA accreditation is therefore the result of a process whereby a SETA determines whether a training provider has the necessary capacity and ability to provide quality training in line with National Qualifications Framework (NQF) standards.

What is the purpose of SETA Accreditation?

The purpose of SETA accreditation is to make sure that education and training is of a high standard and quality and that it is relevant to the needs of the industry sector in question. If a training provider has SETA accreditation, it means that the training provider’s courses comply with the NQF standards, and that the courses offered have been evaluated to ensure that they are in line with these standards. SETA accreditation also aims to ensure that there is uniformity of similar courses offered by different training providers. SETA accreditation therefore provides the assurance that a training provider will be capable of providing relevant training and education that is in line with national standards. Another purpose of SETA accreditation is to ensure that the courses being offered by accredited training providers are relevant to industry needs and will equip students with the skills that they will need in the workplace.

What does it mean to be a Services SETA accredited training provider?

A Services SETA accredited training provider is a training provider that offers courses and/or qualifications within the services industry and that are in line with the relevant standards of the National Qualifications Framework (NQF). This means that the provider has successfully gone through the stringent accreditation process set out by the Services SETA. Due to the SETA “stamp of approval”, Services SETA accredited providers are relied on to provide high quality, industry-relevant training and education within the services sector. Training received through a Services SETA accredited provider is also formally recognized throughout South Africa.

Accreditation is granted to a skills development provider following a quality assurance process that demonstrates the quality of training offered by that training provider.

There are a number of reasons for a company or a learner to use an accredited training provider for skills development requirements.

You can be assured that the quality of training you will receive is of high standard and that the training provider is not a fly-by-night institution.
You can be assured the courses offered are SETA approved, meaning the training programmes provided are according to the standards set out in the relevant National Qualifications Framework (NQF) legislation
When completing your BEE scorecard, you can claim points against your training expenditure
It is one of the qualification criteria for SETA grants and SARS tax rebates
Qualifications obtained from an accredited service provider is a recognised qualification

You can search whether a training provider is accredited with the Services SETA. Please note that only training providers accredited to deliver our Services SETA qualifications will be on this database.

How does SETA accreditation benefit students?

If a student completes a SETA accredited course through a training provider that has SETA accreditation, the student can earn the appropriate NQF credits. NQF credits can count towards full qualifications that are recognized throughout South Africa. In other words, SETA accreditation means that a course or qualification can be formally recognized. This is of benefit to the student, as employers in certain sectors often require their employees to have formal qualifications. Formal recognition is also beneficial to students who wish to change from one course to another without having to repeat subjects or courses that they may already have completed.

SETA accreditation is also an indication to students that a training provider is reputable, and not a fly-by-night institution. Another benefit of SETA accreditation is that it assures students that they will be receiving training that they will be able to apply in the workplace and that they will be equipped with skills that are sought after by employers within the particular industry sector.

Accreditation as a provider of education and training

About ETQA accreditation as a provider of education and training

Providers of education and training must apply for accreditation with an Education and Training Quality Assurance (ETQA) body under the South African Qualifications Authority (SAQA)(link is external). All providers of education and training offering full qualifications must be registered with the Department of Education.

The education and

has to offer unit standards and/or qualifications that fall within the primary focus area of the ETQA body of the relevant Sector Education and Training Authority (SETA)(link is external) or professional body.

Requirements for accreditation:

The programmes (and/or assessments) offered by the education and
must culminate in unit standards and/or qualifications registered on the National Qualifications Framework (NQF).
The curriculum (design, content and learning materials) is aligned to the unit standards and/or qualifications.
There are suitably qualified staff (facilitators and registered assessors).
The learners have access to adequate learning support services.
The assessment methods and tools used to measure the requirements for the unit standard and/or qualification are fair, valid and reliable, and are used to enhance learning.

What you should do

Send a letter of your intention to be accredited as a provider of education and
to the relevant ETQA.
Submit a self-evaluation and application form to ETQA.
If you are not granted accreditation and you feel the process was unfair, you have a right to appeal.
A list of ETQAs and contact details(link is external) is available on the Saqa website.

Selecting A Training Provider

1. Relevant Background and Experience

Does the vendor have specific experience with your type of business? Pharmaceutical sales skills are like other sales skills, but also involve more scientific and technical knowledge. Does the vendor have specific credentials that match up to your needs? What kinds of clients has the vendor worked with?

It’s also important to find out how long the vendor has been in business. A longer track record is generally more reassuring. You don’t want to be in the middle of a training project and see your vendor go out of business. Ask for relevant references and contact them

2. Good Fit With Your Company Culture

Training programs on the same topics are far from interchangeable. Particularly in pharmaceuticals and biotech, finding a vendor with relevant experience and a similar approach to sales is necessary. Moreover, your vendor has to have an understanding of regulations that apply to your industry. A training provider with a sound understanding of the peculiarities of pharma sales (like constraints on product claims) is preferable. Ideally, your training program should be built from the ground up with your company in mind. Some training may be modular, but some of it may need to be custom tailored.

3. Product Range and Customization Options

One-size-fits-all training doesn’t provide the best return on investment. Look for vendors with sufficient product range to start out with and those that are willing to customize training. If you know what media you want for training materials, make sure your vendor is comfortable developing training in those media. It’s also important for vendors to understand that shoehorning the same content from one medium to another may not work. Additionally, they should understand why you want the media mix you do and be able to tell you clearly what they develop in-house and what (if anything) they outsource.

4. Technological Capabilities

Your sales professionals don’t wait around to adopt newer, better technologies on or off the job. Therefore, your training providers should be able to demonstrate that they are committed to incorporating new technologies into training programs where it makes sense. Can your training provider offer you a solution that will evolve with your needs? For example, if you will eventually be providing sales professionals with iPads, can they adapt training modules to be mobile-friendly? Do they understand your IT infrastructure and know how to optimize training programs for it? There’s simply no excuse for falling behind technologically today.

5. Coordination With Other Vendors

You may find yourself in a situation as a sales trainer where you need to source part of your training from one vendor and part from another. In these cases, it’s best if the vendors you choose are willing to coordinate with each other. However many vendors you use, you should be able to reach your project manager easily with questions or concerns. Ask project managers to explain how they will keep you up to date on training program development so you can ensure that multiple vendors are operating on timelines that make sense. How vendors handle feedback and quality control are important concerns no matter how small a role a particular vendor has.

Complete Guide to Choosing a Training Provider

Training is no longer a “nice-to-have” in successful organizations. It has become a critical part of any company’s investment strategy if they want to continue growing long-term. Trainings promote employee loyalty and retention, improve performance levels, and increases employee independence, among many other benefits.

1. Content

In choosing a training provider, one of the most important factors to consider is the content being offered. Great training providers offer customized content and programs that are tailor-fit to the organization’s needs and objectives—not generic, one-size-fits-all materials.

Insist on a provider that customizes program elements such as case studies, role plays, and activities to ensure that they are relevant to your company. The content to be delivered must also be up-to-date.

For example, if you’ll be needing to train to advertising practitioners and media buyers, you want training content not just on traditional media like print ads and TV commercials, but also on digital media buying platforms like Facebook, Google, and YouTube. This principle applies when selecting training providers in almost any industry because of the rapid development in technology. After the program delivery, the provider can measure the success of the training through a post-training component such as a test or presentations from participants. Of course, if you will require training certifications, make sure that your trainer of choice can provide this, too.

Another characteristic of an excellent training provider is the ability to offer end-to-end training processes. Meaning, the provider can perform a training needs assessment for organizations that may only have a tip-of-the-iceberg idea of what their training needs actually are.

When looking at the content, you also need to check with your potential training provider if they can provide training materials and handouts that trainees can use for future reference. Be extra vigilant on this: PowerPoint slides are not handouts. Make sure that the materials provided will support the learning needs of your organization.

2. Experience and Reputation

When you’re hiring a new employee, you interview them, you look at their skills experience, you contact their professional references, and you do background checks on them. This is essentially the same process you should go through when outsourcing a training provider. Do they have experience in training sales and marketing professionals? Do they have leadership development programs? What about technical skill development?

Find out the provider’s depth and length of experience in the topics you need trainings for. Talk to them about the programs they’ve delivered in the past to see if they can deliver what you will need.

It will all depend on your training objectives. Make sure to get information on whether the vendor has offered courses to other organizations within your industry and how long they have been in the training business. If they look great on paper, it may also be a great idea to meet the said individuals before agreeing to anything. This way, you can do an interview and see if they will be good cultural fit for your organization.

If you’re looking to work with a large provider, you also want to learn about the specific individuals that will be delivering or facilitating the training. Ask for the trainers’ CV so that you can personally look into their skill level and experience, and decide whether they have sufficient knowledge in your required topics.

Reputation is also just as important as experience when it comes to training providers. It will also be preferable if you can get at least two client references you can contact for feedback. Go beyond asking if their training was any good by asking what it’s like to work with the vendor, how was their customer service, and how flexible were they. Also, ask for two things you wish they would have done differently so you can get an even better service out of the provider.

3. Delivery

A critical factor in selecting a training provider is everything related to the program delivery.

If you are a large organization who need trainings in various locations, you need to find out if they can deliver consistent trainings across cities. Larger providers with more trainers may be better if this applies to you. It may also be worthwhile to find out the reasoning behind their recommendations. Note that more often than not, no single delivery method can meet all your learning needs effectively.

During your search for a vendor, find out what is their recommended method of delivery. Will it be in a single, classroom-setting setup? Will it be a hybrid solution with some online or e-learning elements?

Consider asking the provider how long they expect the training program to be as well. For the program to be effective, however, the length should primarily be determined by the training needs, and not by monetary constraints. Attempting to get your training provider to squeeze a 3-day training into just one day will just be a waste. Observe industry standards when it comes to training duration as some providers offer shorter training hours just to entice potential clients.

It’s also important to ask the training provider everything they expect to deliver—from materials to guides and the program delivery itself. A great vendor will work with you on designing every element of the program to ensure that learning needs are met. If a vendor claims that they can deliver in just three days or agrees to all the dates you propose, you may want to reconsider them. Great providers will often need two-week lead times or more and have prior bookings with other customers.

The anticipated delivery date also needs to be agreed upon between you and the training provider. While you may want to have the training done the soonest possible time, any reputable provider will need time to meet with you and discuss your requirements, as well as design a customized program for you.

Finally, ask the provider if they have any guarantees on the delivery. For example, what arrangements will be in place in case the trainer falls ill on the scheduled delivery date? Will you (and the vendor) be amenable to a replacement trainer or a new schedule? These things need to be discussed ahead of time.

4. Fees

As with most services, trainings offered by different providers will come in various forms—from one-hour learn at lunch programs to customized leadership development courses. Depending on your budget and requirements, you have to find vendors who can meet you on both ends.

Because corporate trainings are important for your employees’ growth, you need to be careful in selecting your training provider. Look at the provider’s content and track record, and see if their program lengths, method of delivery, and fees, meet your training requirements and resources. Here’s a downloadable checklist you can use as a quick guide in comparing training providers. However, it’s important to be realistic. If you need a tailored 3-day course for your organization, expect to pay more than you would for a short two-hour talk. If a provider charges much less than others for the same service, walk away. Remember: you get what you pay for.

Things to Consider When Selecting A Training Provider

In particular, there are five key questions I recommend anyone selecting a training provider must answer, before deciding who to work with.

1. Do they understand our industry and “day-to-day reality?”

Many training providers are experts in a particular area and/or industry. The best ones know to stay within that industry. Unfortunately, many don’t, meaning they are perfectly happy to work with an automotive manufacturer today, and a telecommunications firm tomorrow. Same material, concepts and stories – only the people in the room are different.

One of participant’s major gripes about training is that “the trainer doesn’t know anything about our industry,” causing them to disengage from the content, and discredit the trainer and their expertise altogether.

2. Do they customize their content?

Unfortunately, I still see training that isn’t customized. Generic, one-size-fits-all case studies, or role plays from an entirely different industry are still common practices in classrooms across the globe.

Customization is key to effective learning unless participants have the ability to connect the learning to their day-to-day, and practice in a safe environment before going out into the real world. How can we expect them to perform any better after training has taken place?

When selecting, insist that any training provider you select customizes core elements of their training program like case studies, role plays, examples and terminology.

3. Do they provide a learning journey?

Learning is not an event. Most of what participants learn in a classroom is forgotten with days, if not weeks.

4. Do they offer multi-channel, hybrid learning options?

Learning doesn’t happen in the classroom alone. Virtually everyone prefers different modes of learning. Effective learning needs to take a multi-channel, multi-modal approach.

Classroom sessions, “live” webinars, post-training reinforcement coaching, online learning modules, Q&A sessions, podcasts/audio and e-mail reinforcement need to be combined into a powerful learning journey.

5. Do they measure progress?

What’s the point of training if not to get better? Would a professional athlete or musician even dream of embarking on a training program without putting in place some kind of measurement process?

Top-ranked training providers don’t simply suggest you measure progress over time, they insist on it. They understand that the true value they deliver isn’t in how great their training is, it’s in how great the results are.

Next time you’re selecting a training provider, feel free to use this short list as a checklist. After all, it took me twenty years to build it, might as well take advantage of it.

TRAINYOUCAN Accredited Training provider for Trainer, Assessor and Moderator

What is Odetdp? ODETDP stands for occupationally directed education, training and development practitioner. This National Certificate is an entry-level qualification in the field of corporate training, skills development, assessment and curriculum design. It articulates seamlessly into the National Diploma with the same name. Accredited Facilitator, Assessora and Moderator in South Africa How do I become an assessor and moderator? Career information for assessors and moderators. Assessors and moderators are hired by skills development providers to assess unit standards and qualifications that are registered on the NQF. Skills development providers can include organisations that provide training to their employees in the workplace. Accredited Facilitator, Assessora and Moderator in South Africa How do I become a skills development facilitator? The Skills Development Facilitator also know as SDF Training Course is aimed to certify individuals as internal or external SDF’s or freelancer Skills Development Facilitators. This become minimum requirement in order to register with a SETAs as SDF also known as the Skills Development Facilitator. SDF or Skills Development Facilitators act between organisations and the SETA with training plans, reporting and grants. Only Accredited SDF or Skills Development facilitator can offer this professional service by completing the SDF training course and SETA certified. Accredited Facilitator, Assessora and Moderator in South Africa How do I become a skills development facilitator? Train the Trainer Training Course also known as Facilitator Training is aimed to accredit you as the Trainer or Facilitator to be SETA certified that is also nationally and internationally recognised by most countries. During the Train the Trainer Training Course or Facilitator Training individuals will deal with OBE and adult learning principles. Train the Trainer Training course or Facilitator Course can open possibilities for individuals to become training freelancers or add certified skills to your resume. Invest in your future and attend our Train the Trainer training course also knows as Facilitator training course today. Accredited Facilitator, Assessora and Moderator in South Africa What is the role and responsibilities of the assessor? Those who achieve this unit standard will be able to conduct assessments within their fields of expertise. This unit standard will contribute towards the achievement of a variety of qualifications, particularly within the fields of Education Training and Development Practices and Human Resource Development. Accredited Facilitator, Assessora and Moderator in South Africa What is an assessor qualification? Assessor course that goes hand in hand with the Trainer the Trainer or Facilitator Training course that enable an individual to works with the SETA’s and assess outcome based learning programmes. Both the Train the Trainer or Facilitator Training Course and the Conduct Assessment Training course is target at Training Managers, Training Providers, Lecturers, Teachers and people who want to work abroad. Invest in your future and attend our Train the Trainer training course also knows as Facilitator training course, assessor training course today. Accredited Facilitator, Assessora and Moderator in South Africa TRAINYOUCAN Accredited Training Provider Enrollment and Course Dates

Become SETA Accredited Training Provider 5854

If you want to check on a provider accredited by QCTO or a SETA (Sector Education and Training Authority) go to the website of the South African Qualifications Authority at www.saqa.org.za and click on the links with the various SETAs where you can access lists of accredited providers. Become SETA Accredited Training Provider Become SETA Accredited Training Provider. Accreditation is the certification, usually for a particular period of time, of a person, body or institution as having the capacity to fulfill a particular function within the quality assurance system set up by South African Qualifications Authority (SAQA). Become SETA Accredited Training Provider A provider is an education and training body (institution/organisation, company, centre, collaborative partnership, or consultancy) which delivers learning programmes that culminate in specified National Qualifications Framework (NQF) standards or qualifications. Become SETA Accredited Training Provider Skills Providers, previously Training Providers has to offer part qualifications/or full qualifications. They also have to be registered with the DHET (since 1 July 2017) Become SETA Accredited Training Provider The Skills Provider determines primary focus. The QCTO Quality Assurance Management Division requirements are compiled by the provider. The Skills Provider completes and submits an online application form for accreditation. A compliance check is conducted by QCTO and the provider receives a notification of compliance / non-compliance. The Skills Provider responds to the notification if necessary. A site visit is scheduled and conducted by a QCTOs evaluator. The evaluator sends his/her report to QCTO. The Skills Provider is required to respond to areas of remediation if necessary, and make the relevant submission. Confirm registration with the DHET. Become SETA Accredited Training Provider A provider is an education and training body (institution/organisation, company, centre, collaborative partnership, or consultancy) which delivers learning programmes that culminate in specified National Qualifications Framework (NQF) standards or qualifications. Become SETA Accredited Training Provider Become SETA Accredited